Terms of Sale and Use

These terms apply to orders placed on this website and to the bonus programme, including spending website bonuses in our boutiques. By placing an order you accept them. Please also read our Delivery, Refund, Privacy and Cookie pages — they form part of these terms.

SELLER

The seller and operator of the website is Apriory Apartmants Kft. (Apriory Apartmants Korlátolt Felelősségű Társaság), registered seat 1073 Budapest, Erzsébet körút 18. földszint U1., tax number 25147478-2-42, company registration number 01-09-202577, e-mail ilove@dolcevitaflowers.app, phone +36 30 169 0303. Boutiques: 1052 Budapest, Petőfi Sándor u. 3 and 1073 Budapest, Erzsébet körút 18, open daily 10:00–20:00.

PRODUCTS AND PRICES

We sell fresh flowers, bouquets, arrangements, balloons and related gifts. Flowers are natural products: the composition, shade and size of a bouquet may differ slightly from the photo while keeping its style and value. Prices are shown in Hungarian forint (HUF) and include VAT. A price in euro, if shown, is for information only and is calculated at the official rate of the Hungarian National Bank. The delivery fee is calculated at checkout and shown before you confirm the order. If the fee cannot be calculated automatically for the address you entered, delivery is not included in the payment and we will inform you of the delivery fee.

HOW A CONTRACT IS MADE

The website is available in English, Hungarian, Ukrainian and Russian; the contract is concluded electronically and is not filed as a separate paper document. You choose products, enter the delivery or pickup details, check the summary and confirm the order by paying. We send an order confirmation to your e-mail address; the contract is made when this confirmation is sent. If we cannot fulfil an order (for example a flower is out of season), we contact you and offer a replacement or a full refund.

PAYMENT

Payment is made online at checkout by bank card, Apple Pay or Google Pay through Stripe. Card data is entered on Stripe's secure page and is never stored by us. The invoice is issued electronically in accordance with Hungarian law and sent to your e-mail address.

DELIVERY AND PICKUP

Delivery areas, time slots, same-day rules and pickup at our boutiques are described on the Delivery page. The recipient's name, phone number and full address are required for delivery. If the recipient cannot be reached and delivery is not possible, we contact you to arrange a new time; a second delivery may be charged.

SUBSCRIPTIONS

A flower subscription is a recurring purchase. You choose a plan (Classic, Premium or VIP), two or four deliveries a month, the delivery days and a time window. A cycle lasts one month, counted from the date of the first delivery. You pay for the first cycle — the plan and its deliveries — by card when you subscribe; the subscription starts once this payment goes through, and its delivery dates are shown in your account. The subscription then renews every month until you cancel it: each subsequent cycle is paid for automatically — the same card is charged for the plan and for the delivery of that cycle, calculated by the delivery address. The charge is made two days before the cycle starts. Deliveries of a cycle are prepared only after the cycle has been paid. If the charge fails, we let you know by email with a link to pay and retry the charge several more times; if the payment still does not go through, the subscription is cancelled.

Until 48 hours before a delivery's time window starts, you can skip it or move it in your account. You can skip one delivery per cycle; a skipped delivery stays paid, and you choose a new date for it from the dates offered in your account. A delivery can be moved to a date open for delivery, at least 48 hours ahead and no later than 30 days after its scheduled date. Only deliveries of a paid cycle can be changed.

You can cancel the subscription in your account at any time. Cancellation takes effect at the end of the paid period, and the closing date is shown in your account: deliveries already paid for still arrive, and no further charges are made. To avoid the next charge, cancel your subscription at least three days before the next cycle starts. After cancellation, scheduled deliveries can no longer be changed; a skipped delivery still waiting for a new date can be set to a date before the subscription closes. Cancellation does not by itself refund the period already paid — see the Refund page.

RIGHT OF WITHDRAWAL

Under EU and Hungarian consumer law (Government Decree 45/2014 (II. 26.), Section 29 (1) d) the 14-day right of withdrawal does not apply to goods that perish quickly or have a short shelf life, which includes fresh flowers and arrangements. For durable products (for example vases or balloons) you may withdraw within 14 days of receipt without giving a reason; contact us by e-mail and return the item unused. Details and exceptions are on the Refund page.

QUALITY AND COMPLAINTS

If a bouquet arrives damaged or does not match the order, tell us within 24 hours with a photo — we will replace it or refund the price. We answer written complaints within 30 days. If we cannot resolve a dispute, you may turn to the Budapest Conciliation Board (Budapesti Békéltető Testület, postal address 1253 Budapest, Pf. 10., phone +36 1 488 2131, bekelteto.testulet@bkik.hu) or to the competent court; Hungarian law applies.

ACCOUNT AND WEBSITE USE

You may order as a guest or with an account. Keep your login details confidential; you are responsible for orders placed from your account. Content of this website (texts, photos, logo) belongs to the seller and may not be copied without permission.

BONUS PROGRAMME

We credit bonuses for all orders placed on the website to a bonus account on the website: currently 5% of the price of the items after discounts and promo codes, excluding delivery, including any part paid with bonuses, rounded down to a whole bonus. The rate in effect when you place the order stays with that order. Bonuses are credited once the order has been delivered or picked up; cancelled orders earn no bonuses. Bonuses for an order placed while signed in go to that account. Bonuses for an order placed without signing in go to the owner of the e-mail address given in the order and move to the account with that e-mail address: to an account whose e-mail address is already confirmed, once the order has been delivered or picked up; to a new account, when you register and confirm your e-mail address; to an account moved from the shop’s previous website, when you first reset your password. When you create an account, we give you 1,500 welcome bonuses. 1 bonus = 1 Ft. For now, the boutique bonus card works separately from your website account: its bonuses are earned and spent at the till as before; we will merge the card with your website account later. Until the card is merged with your account, the boutique’s till may also credit bonuses to the card for a website order. When the card is merged, such bonuses are not carried over to your website account; if they have already been spent, their amount is deducted from your website account — as much as is there, and we waive the rest. Bonuses do not expire; the only exception is deleting your account.

You can spend bonuses from your website account on the website and in our boutiques; this requires an account with a confirmed e-mail address. On the website, you can pay with them at checkout for orders from 5,000 Ft (items after the promo code, including delivery), in full or in part, delivery included; you need to be signed in to your account. If a card payment remains after bonuses, it is either zero or at least 175 Ft. While the delivery price is not yet known, an order cannot be paid entirely with bonuses. In a boutique, an employee deducts the bonuses from your website account and the amount is applied at the till as a discount. If an order is cancelled, the bonuses credited for it are removed and the bonuses spent on it are returned; if part of the money is refunded, bonuses are recalculated in the same proportion. If an order’s bonuses have already been moved to your account, they are removed from the account. If credited bonuses have already been spent, only what is left on the account is removed: the balance never goes below zero. If a boutique purchase paid with bonuses from your website account is returned, an employee returns those bonuses to the account. If you delete your account, the bonuses on your website account are forfeited; bonuses on the boutique card are not affected.

CHANGES

We may update these terms; the version in force at the time of your order applies to that order. Last updated: 2026-10-06.